Privacy Policy

1. GENERAL PROVISIONS

1.1. This Privacy Policy (hereinafter referred to as the “Policy”) establishes the procedure for the receipt, storage, processing, use, and disclosure of information, including personal data of users of the website tubescoating.com (hereinafter referred to as the Website). Information about personal data is obtained from users of this Website by LLC “Center Truboizolyatsiya”, which owns the Website.

1.2. The Website respects the confidential information of any person visiting it. Therefore, this Policy has been developed to inform the User about the procedure for collecting, storing, and processing personal data and information provided by Users while using the Website.

1.3. By using any part of the Website, the User automatically agrees to the terms of this Privacy Policy. The User has no right to use the Website if they do not agree with the terms of this Policy or if they have not reached the legally established age at which they may enter into such agreements. In this case, the User is prohibited from using the Website, any information posted on it, or any services provided through it, and must leave the Website.

1.4. The Website is not responsible for the procedure of receipt, storage, processing, use, or disclosure of the User’s personal data by third-party companies and organizations not owned or managed by the Website, or by individuals who are not employees of the Website, even if the User accessed the sites, goods, or services of such persons through the Website.

1.5. The User acknowledges that if they are negligent about the security and protection of their personal data or authorization data, third parties may gain unauthorized access to their account and personal or other data. The Website is not responsible for any damages caused by such access.

2. PERSONAL DATA COLLECTED THROUGH THE WEBSITE

2.1. The Website collects information relating to certain individuals solely for processing and use, and only if the User has voluntarily consented to such use.

2.2. Personal data is information that makes it possible to identify the User and/or to contact them. Such information includes the User’s first name, last name, patronymic, address, and email address. This information may be stored in our contact or administrative databases in connection with past or current cooperation with the User or because we believe the User may be interested in receiving information about our activities and services.

2.3. Other information that may be collected automatically when the User visits the Website includes:

Addresses of third-party sites from which the User accessed the Website;
The User’s IP address;
Addresses of websites visited simultaneously with the Website;
Technical information about the User’s browser and computer;
Information about resource errors initiated by the User;
Data on the version of the User’s browser software;
Data on the operating system of the computer used to access the Website;
Search parameters that led the User to the Website.

2.4. The Website also stores cookies on the User’s computer as an auxiliary tool for Website functionality. When the User visits the Website, information about the visit is automatically tracked using standard e-commerce tools, including Internet tracking software, server logs, and first-party cookies. Cookies are text files placed on the hard drive. They may store information about the User’s computer, browser type, and number of visits from that computer. Cookies are used to:

collect information on how visitors use the Website (pages visited, links used, and time spent on each page);
determine and manage the effectiveness of advertising campaigns;
support Website functions, for example to eliminate the need to re-enter login data already stored in the database or to repeat settings from previous visits;
personalize the Website experience.

2.5. The Website may allow third-party cookies, for example from advertising networks, which may facilitate the delivery of advertisements about services to the User on other sites.

2.6. Information collected automatically cannot, by itself, be used to identify the User. All information remains unchanged during the data collection process.

3. METHOD AND PURPOSE OF USING PERSONAL DATA

3.1. Information about the User, including personal data, is used to ensure the implementation of civil law relations, tax relations, accounting relations, and fulfillment of contractual obligations related to the sale of goods or provision of services.

3.2. The purpose of collecting, storing, processing, and using the User’s personal data is to protect both the User’s interests and the interests of the Website, as well as to provide services to the User, including displaying personalized or general information and improving service quality when selling goods or providing services through the Website.

3.3. Personal information collected through the Website is generally used to:

provide information and services requested by Users;
ensure security and prevent fraud;
provide quality customer service;
personalize Website use;
display personalized advertising when visiting the Website;
provide Users with special offers and other information that may interest them (only with their consent);
provide Users with notices regarding their use of the Website;
invite Users to participate in surveys and leave feedback about the company;
better understand Users’ needs and interests;
improve Website content, functionality, and usability;
improve our goods and services;
improve marketing and advertising activities;
achieve any other purposes specified in the applicable privacy notice or other agreements between the Website and Users.

3.4. The Website may use contact information for mailings, including notifying Users about new features, promotions, and other news, as well as sending other promotional messages from the Website or its carefully selected partners regarding goods and services that may be of interest to the User. The User may opt out of mailings by using the “Unsubscribe” link in the email received.

4. CONDITIONS FOR PROVIDING ACCESS TO THE DATABASE

4.1. Transfer of personal data to third parties is allowed in the following cases:

after receiving the User’s consent;
when necessary to transfer personal data to fulfill the User’s order or request;
upon justified requests from public authorities authorized to receive such data;
if, in the opinion of the Website, the User violates this Agreement or other agreements with the Website.

4.2. The User permits the Website to allow other companies with which it has concluded agreements to receive, store, and process data about the User (excluding personal data), such as IP address, cookies, and statistical information on User activity, in order to improve the quality of services and advertising information provided by such companies.

4.3. Personal data may also be disclosed when the User orders services on the Website, but only to the extent necessary to identify the User and their order.

5. PERSONAL DATA OF MINOR CHILDREN

5.1. The Website does not wish to collect information about visitors under the age of 14. If necessary, we may clearly inform a child that they are not required to send any personal information to us. If parents or legal representatives discover that a child has provided information to the Website and believe it should be deleted, they should contact us via email. In this case, we will immediately delete the relevant personal information.

6. PROCEDURE FOR CHANGING / DELETING INFORMATION

6.1. The User has the right at any time not to provide personal information or to block cookies. The User may also opt out of promotional emails or request that the Website not share personal information collected on the Website with unaffiliated third parties for their own marketing purposes by sending an email request.

6.2. Some Website features that require User information may cease to function after such information is changed or deleted.

6.3. The User’s personal data is stored until it is deleted by the User.

6.4. A sufficient notice of deletion or other processing of personal data is an email sent to the address provided by the User.

7. CONTACT INFORMATION

7.1. If questions, wishes, or complaints arise regarding the information provided by the User, they may contact: LLC “Tsentr Truboisolyatsiya”, 03115, Kyiv-115, P.O. Box No. 38.

7.2. Upon written request and presentation of an identity document, the User may be provided with information on the procedure for obtaining information about the location of the database.

8. INFORMATION PROTECTION

8.1. The Website takes all reasonable precautions to protect data confidentiality. Only employees who need to perform work functions requiring access to Users’ personal information have access to such information.

8.2. The Website uses a comprehensive data security program including commercially reasonable administrative, physical, and technological safeguards to protect personal information from unauthorized access, use, destruction, alteration, or disclosure. However, although reasonable safeguards are taken, the User agrees that confidentiality of data transmitted via the Internet is not guaranteed and if third parties gain access to such data outside the technical control of the Website, the Website is not responsible for damages caused by such access.

9. PROCEDURE FOR CHANGING THE PRIVACY POLICY

9.1. The Website may change this Privacy Policy. In such a case, the Website will replace the document version on the “Privacy Policy” page. Please review these terms periodically to stay informed about how user information is protected.

9.2. The Website is not responsible for damage or losses incurred by the User or third parties due to misunderstanding or misinterpretation of this Policy, instructions, or technical procedures related to Website use or data placement.

10. ADDITIONAL TERMS

10.1. If any provision of this Privacy Policy is deemed contrary to law or invalid, it will not affect other provisions that remain valid and in force. Any invalid provision shall be deemed amended to the extent necessary to ensure its validity and enforceability.

10.2. This Privacy Policy applies to the User from the moment they consent to it while transmitting their personal data during Website use and remains valid as long as any user information, including personal data, is stored on the Website.

10.3. Relations between the Website and the User are governed by the legislation of Ukraine. Each party agrees that the courts of Ukraine have exclusive jurisdiction over any claims or disputes arising from the Agreement.

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